Refund Policy

Shop with Confidence

We want you to feel completely comfortable when purchasing from us. Every item whether it’s a one‑of‑a‑kind original artwork or a custom Print on Demand piece is created with care and attention. Because of the unique nature of our products, our returns policies differ slightly, but rest assured: if something arrives damaged or not as described, we’ll make it right.

🎨 Returns Policy for Original Artwork

1. Eligibility

Each piece of artwork is unique and created by hand. As such, returns are generally not accepted unless the item arrives damaged or significantly different from its description.
Commissioned or customized artworks are non-refundable.

2. Damaged or Incorrect Items

If your artwork arrives damaged or incorrect, please notify us within 7 days of delivery with photos of the item and packaging.
We will arrange either:
- A repair or restoration (if feasible), or
- A replacement with a similar piece, or
- A full refund if neither option is possible.

3. Change of Mind

Due to the nature of original artwork, returns for change of mind are not accepted. Please review all details, images, and dimensions carefully before purchasing.

4. Shipping Costs

In cases of approved returns, the buyer is responsible for return shipping costs unless the item was damaged in transit or incorrectly described.
Original shipping fees are non-refundable.

5. Refunds

Refunds (where applicable) will be processed within 14 business days of receiving the returned artwork in its original condition.
Refunds are issued to the original payment method only.

6. Contact

For any concerns regarding your purchase, please reach out

CLICK on LOM to contact us

We aim to resolve issues promptly and with care.

🖨️ Returns Policy for Print on Demand Products

1. Eligibility

Print on Demand items are custom-made to order. Because each product is produced specifically for you, returns for change of mind or incorrect size/colour selection are not accepted.
Returns are only accepted if the item is defective, damaged, or significantly different from what was described.

2. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging.
We will arrange either:
- A replacement at no additional cost, or
- A full refund if a replacement is not possible.

3. Order Errors

If the wrong item, size, or design was sent due to a production error, we will replace the item free of charge.
Please double-check your order details before checkout, as we cannot accept returns for customer input errors (e.g., wrong size chosen).

4. Shipping Costs

In cases of approved returns or replacements, we cover the shipping costs.
Original shipping fees are non-refundable unless the item was defective or incorrect.

5. Refunds

Refunds (where applicable) will be processed within 14 business days of approval.
Refunds are issued to the original payment method only.

6. Contact

For any concerns regarding your Print on Demand order, please reach out

CLICK on LOM to contact us

We aim to resolve issues quickly and ensure you’re satisfied with your purchase.

We want you to feel confident and cared for. Your peace of mind matters most —every purchase is part of your journey with us, and we’ll always endeavour to make things right. Our returns process is designed to be simple, supportive, and stress‑free.

For any concerns regarding your purchase, please reach out

CLICK on LOM to contact us